1. How long is the electronic voucher(s) valid for?
   Valid date is printed on the voucher(s). Please check with the related Terms & Conditions for details. Voucher(s) not used within this time will be forfeited with no entitlement to refund or exchange.
2. When will the electronic voucher(s) be received?
   Once your order has been processed, a confirmation letter together with electronic voucher(s) would be sent to you. Please ensure you use the correct email address for the recipient and check your spam folder for incoming mail. If you do not receive the confirmation letter with electronic voucher(s), please contact the participating merchants.
3. How do I use the electronic voucher(s)?
   Advance purchasing of electronic voucher(s) is required. Please present the electronic voucher(s) upon arrival.
4. How secure are the electronic voucher(s)?
   Each voucher has a unique voucher number, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the merchant when voucher is being redeemed. Once your voucher has been redeemed, the unique code is rendered invalid.
5. Who can I contact if I am having trouble using a voucher(s)?
   For enquiries about voucher(s) usage or terms, please contact the participating merchants.

Buys.hk is not suppliers of the goods or services provided in connection with the Privileges. Buys.hk accepts no liability for the quality of goods or services provided by the participating merchants, or for any non-availability of the Privileges or the goods or services.