ONLINE
SHOP
ORDER
INFO
Collection Method
5-7 business days to arrive, shipment is not available to Macau and Mainland China.
S.F. Store
Shop 13, G/F, Tai Wah Building, 3-13 Nga Tsin Long Road, Kowloon City, Kowloon Shop No.5, Ground Floor, Hong Man House (Block C) (forming part of Integrated Commercial/ Car Park Accommodation), Upper Oi Man Estate, No.60 Chung Hau Street, Kowloon, Hong Kong Shop B, G/F, Kingsgate, 178 Pau Chung Street, To Kwa Wan, Kowloon Shop 126, G/F, Block G, Lok Man Sun Chuen, To Kwa Wan, Kowloon Shop 1A & 2, G/F, 12 Bulkeley Street, Hung Hom, Kowloon(Entry at Whampoa Street) Shop Nos. 9A and 9B in the 1st Basement, Site 12, Whampoa Garden, Hunghom, Kowloon Shop 6, G/F, Chung Ying Building, 3 Wai On Street, Tai Kok Tsui, Kowloon Shop WEK B1-16 at ticketing concourse, Hong Kong West Kowloon Station Unit No. 8 on 2nd Floor, Wing On Plaza, No. 62 Mody Road, Kowloon Pop Up next to Shop 361-365, 3/F Ocean Centre, Harbour City, Tsim Sha Tsui Shop 38, G/F, Charming Garden Phase 2, Hoi Wang Road, Mong Kok, Kowloon Shop 222, G/F, Kam Yuck Building, 2 Wai Chi Lane, Shek Kip Mei, Kowloon Room 1626, 16/F., Gala Place (Park-In), 56 Dundas Street, Mong Kok, Kowloon No.143 Castle Peak Road, Sham Shui Po, Kowloon Shop D on G/F, Hung Tak Building, Nos 163 & 163A Sai Yee Street, Kowloon Shop 2A, G/F, Banyan Mall, Banyan Garden, 863 Lai Chi Kok Road, Lai Chi Kok, Kowloon Shop 209, 1/F, Tak Bo Mall, 3 Ngau Tau Kok Road, Kowloon Bay, Kowloon Unit 129, 1/F, Richland Gardens, 80 Wang Kwong Road, Kowloon Bay, Kowloon Shop 229, 2/F, Domain, Yau Tong, Kowloon Shop 1, G/F, Lotus Tower 2, Kwun Tong Garden Estate, Kwun Tong, Kowloon Shop 131A, 1/F, On Kay Commercial Center, 20 Chun Wah Road, Ngau Tau Kok, Kowloon Shop 4A20-22, Level 3, Sceneway Plaza, 8 Sceneway Road, Lam Tin, Kowloon Shop 105, 1/F, Kwong Tin Shopping Centre, Kwong Tin Estate, Pik Wan Road, Lam Tin, Kowloon Shop 21, Level LG/1, On Tat shopping Center, On Tat Estate, Kwun Tong, Kowloon Shop No. 53 on Ground Floor, Yue Man Centre, Nos. 300 & 302 Ngau Tau Kok Road, Kowloon Shop B, G/F, Gartside Building, No.24 Yuk Wah Crescent, Kowloon Shop 29A, G/F, Tropicana Gardens, 110 Lung Cheung Road, Wong Tai Sin, Kowloon Shop S215A, 2/F., Chuk Yuen Plaza, Chuk Yuen South Estate, 15 Chuk Yuen Road, Wong Tai Sin, Kowloon Shop 7 on G/F, Tai Fook G & S Building, Nos. 57 Kin Tak Street, Yuen Long, New Territories Shop F and Cockloft on Ground Floor, Tung Fat Building, No.9 Ping Wui Street, Yuen Long, N.T. Shop 20, 21 on G/F, Tak Cheung Building, No.1 Hung Shui Kiu Main Street, Yuen Long, N. T. Shop 27, G/F,Ho Shun King Building,3 Fung Yau Street South, Yuen Long, N.T. Shop 3, G/F and Cockloft, On Tai Building, 59-67 Yuen Long On Hing Street, Yuen Long, N.T. G/F23, Floor G, Golden Plaza, No. 28 Shui Che Kwun Street, Yuen Long, New Territories Shop A45 in Portion B on G/F of The Commercial Development Locwood Court Kingswood Villas, No. 1 Tin Wu Road, Tin Shui Wai, Yuen Long, N.T. Shop Nos. 214A & 214B on the Second Floor of Phase 2, Fortune Kingswood, 12-18 Tin Yan Road, Tin Shui Wai, N.T. Shop No. 310, 3/F., Tin Chak Shopping Centre, Nos. 71,73,75 and 77 Tin Shui Road, Tin Shui Wai, N.T. Shop 3007, 3/F, No. 8 Tin Sau Rd, Tin Shui Wai, N.T. Shop 65, Level 1, Lung Fung Garden, 33 Lung Sum Avenue, Sheung Shui, N.T. Shop 117, G/F, Choi Chu House, Choi Yuen Estate, Sheung Shui, N.T. Shop 10A, G/F, 148A Jockey Club Road, Sheung Shui, N.T. Shop 111 & 112, G/F, Cheung Chung House, Cheung Wah Estate, 38 San Wan Road, Fanling, N.T. Shop 1, G/F, Avon Park, 15 Yat Ming Road, Fanling, N.T. Shop A, G/F, 17 Wo Tai Street, Luen Wo Market, Fanling, N.T. Shop G28, G/F, Wah Ming Shopping Centre, Wah Ming Estate, Fanling, N.T. Shop A5, G/F, Fortune Plaza, 4 On Chee Road, Tai Po, N.T. Shop S13, G/F, Kwong Yan House, Kwong Fuk Estate, Tai Po, N.T. Shop 30, G/F, Tai Wo Centre, 15 Tai Po Tai Wo Road, Tai Po, N.T. Shop No. F122B on 1/F., Fu Shin Shopping Centre, Tai Po, N.T. Shop 29, G/F, Waldorf Garden, 1 Tuen Lee Street, Tuen Mun, N.T. Shop A13 on G/F, Goodrich Garden, No.9 Leung Tak Street, Tuen Mun, N.T. Shop 18 on G/F, Brilliant Garden, No. 250 Castle Peak Road, San Hui, Tuen Mun, N.T. Shop 65, G/F, Melody Garden, Tuen Mun Ferry Pier, Tuen Mun Shop No. 9, G/F, Yan Oi Building, No. 11 Tseng Choi Street, Tuen Mun, New Territories Shop Nos. A135 and A138, G/F, Zone A, H.A.N.D.S, On Ting Estate, Tuen Mun, New Territories Shop 22 on Ground Floor, Hong King Garden, Nos. 4-24, 28, 38-46, 50-56 & 60-70, Tsing Sin Street, Tuen Mun, N.T. Shop Nos. 16A & 17 on Ground Floor, Holford Gardens, Nos. 2-8 Chik Wan Street, Tai Wai, Shatin, New Territories Shop 3A, Commercial Complex, Carado Garden, Fu Tin Lane, Tai Wai, N.T. Shop No. 203, First Floor, Commercial / Car Park Complex (also known as Wing A of Hin Keng Shopping Centre), Hin Keng Estate, No. 69 Che Kung Mui Road, Shatin, N.T Shop G41, G/F, Fortune City One Plus, Pak Tak Street, Sha Tin, N.T. Shop No. 51, G/F, Ming Shun Lau, No.3 Jat Min Chuen Street, Shatin, N.T. Shop ST5, G/F, Wah Fung House, Lek Yuen Estate, 6 Lek Yuen Street, Shatin, N.T. Shop No. G-3/68B, G/F, MOSTown Street, Ma On Shan, N.T. Shop 113, Level LG/1, Lee On Shopping Centre, Lee On Estate, 23 Sha On Street, Ma On Shan, N.T. Shop A15, G/F, Ma On Shan Centre, No. 1 On Chun Street, Ma On Shan, N.T. Unit 1243, 12/F, Nan Fung Centre, 264-298 Castle Peak Road, Tsuen Wan, N.T. Shop 2, 2/F, Tsuen Fung Centre, Tsuen Wan, N.T. Unit A4 on 11/F, Po Yip Building, 62-70 Texaco Road, Tsuen Wan, New Territories Shop No. 4, G/F, Ming King House, Lai King Estate, Lai King, N.T. Shop G16, G/F, Hang King Garden, 9 Wing Fong Road, Kwai Chung, N.T. Shop 7, G/F, Kwai Do Building, 129-151 Tai Loong Street, Kwai Chung, N.T. Shop E, G/F, Kwai Lok Building, 73/77 Wing Fong Road, Kwai Chung, N.T. Workshop No. 13, 13/F, Block A, Vigor Industrial Building, 14-20 Cheung Tat Road, Tsing Yi, N.T. Shop No. 6, G/F, Block 1, Verbena Heights, 8 Mau Tai Road, Tseung Kwan O, N.T. Shop Nos. S21 & S21A, 1/F, Bauhinia Garden Commercial Complex, 11 Tong Chun Street, Tseung Kwan O, N.T. Shop 1, G/F, Block 1, On Ning Garden, 10 Sheung Ning Road, Hang Hau, Tseung Kwan O, N.T. Shop 215, 2/F, Sheung Tak Plaza, Sheung Tak Estate, 2 Tong Ming Street, Tseung Kwan O, N.T. Shop B28-B31, 1/F Nan Fung Plaza, 8 Pui Shing Road, Tseung Kwan O, Hong Kong Shop 10, G/F, 66 Yi Chun Street, Sai Kung, N.T. Shop No. 201, 2/F., Commercial Centre 1 (also known as Yat Tung Shopping Centre) (forming part of Commercial Blocks), Yat Tung Estate, 8 Yat Tung Street, Tung Chung, New Territories, Hong Kong Shop C, G/F, Shun Cheong Building, 28 Hau Wo Street, Kennedy Town, Sai Wan, Hong Kong Shop 9, G/F , Belcher Court, 2 Sai Cheung Street, Sai Wan, Hong Kong Workshop No. 6, 9/F, Fullagar Industrial Building, 234 Aberdeen Main Road, Hong Kong Shop 119, Wah On House, Wah Fu (I) Estate, 18 Wah Fu Road, Pokfulam, Hong Kong Shop A on G/F, Fortune Mansion, Nos. 57-63 Main Street Ap Lei Chau, Hong Kong Shop 202&203, 2/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong Shop 69, Harmony Garden, 9 Siu Sai Wan Road, Siu Sai Wan, Hong Kong Workshop 1, 5/F, Trend Centre, 29 Cheung Lee Street, Chai Wan, Hong Kong Shop 1142 & 1143, 1/F, Smiling Shaukeiwan Plaza, 17 Nam Hong Street,Shau Kei Wan, Hong Kong Portion A of Shop E, G/F, 28-36 Hing Man Street, Sai Wan Ho, Hong Kong Room 1001 on the 10th Floor, Century Square, 1-13 D'Aguilar Street, Central, Hong Kong
AQUAPOWER 1-2-3 Refreshing Set Set includes:
AQUAPOWER Refreshing Cleanser 125ml
AQUAPOWER Refreshing Lotion 200ml
AQUAPOWER Cooling Fresh Gel 75ml
AQUAPOWER Refreshing Cleanser 40ml
AQUAPOWER Refreshing Lotion 25ml
AQUAPOWER Fermented Clear Essence 25ml x2
AQUAPOWER Cooling Fresh Gel  20ml
Men Performance Prestige Pouch


(Worth HK$1,322)

Discount: 34% off

Worth HK$ 0.00
Special Price HK$ 860.00
HK$0.00
AQUAPOWER Gel Set Set includes:
AQUAPOWER Cooling Fresh Gel 75ml
AQUAPOWER Refreshing Lotion 25ml x2
AQUAPOWER Refreshing Cleanser 40ml
AQUAPOWER Cooling Fresh Gel  5ml

(Worth HK$542)

Discount: 29% off

Worth HK$ 0.00
Special Price HK$ 380.00
HK$0.00
LIFE PLANKTON™ Essence Set Set Includes:
LIFE PLANKTON™ Essence 125ml
LIFE PLANKTON™ Essence 14ml x2
AQUASOURCE Moisturizing Gel 15ml
LIFE PLANKTON™ Sensitive Emulsion 5ml

(Worth HK$729)

Discount: 34% off

Worth HK$ 0.00
Special Price HK$ 480.00
HK$0.00
LIFE PLANKTON™ Clear Essence Set Set Includes:
LIFE PLANKTON™ Clear Essence 125ml
AQUASOURCE Toning Cleanser 50ml
AQUASOURCE Toning Lotion 30ml
AQUASOURCE Moisturizing Gel 5ml x2
LIFE PLANKTON™ Sensitive Balm 5ml
AQUASOURCE Night Spa 5ml

(WorthHK$719)

Discount: 33% off

Worth HK$ 0.00
Special Price HK$ 480.00
HK$0.00
LIFE PLANKTON™ELIXIR 50ml Set Set Includes:
LIFE PLANKTON™ Elixir 50ml
AQUASOURCE Toning Cleanser 50ml
AQUASOURCE Toning Lotion 100ml
LIFE PLANKTON™ Clear Essence 14ml
AQUASOURCR Moisturizing Gel 15ml
FEMME Cosmetic Pouch

(WorthHK$1,142)
Worth HK$ 0.00
Special Price HK$ 730.00
HK$0.00
FORCE SUPREME YOUTH ARCHITECT SERUM Set Set Includes:
FORCE SUPREME YOUTH ARCHITECT SERUM 50ml
FORCE SUPREME Anti-aging Cleanser 40ml
FORCE SUPREME Anti-aging Lotion 25ml
FORCE SUPREME Anti-Aging Gel 20ml


(Worth HK$1,311)

Discount: 32% off

Worth HK$ 0.00
Special Price HK$ 880.00
HK$0.00
FORCE SUPREME Cleanser set Set Includes:
FORCE SUPREME Anti-aging Cleanser 125ml
FORCE SUPREME Anti-aging Lotion 25ml
FORCE SUPREME Anti-Aging Gel 5ml

(WorthHK$442)

Discount: 27% off

Worth HK$ 0.00
Special Price HK$ 320.00
HK$0.00
FORCE SUPREME Gel Set Set includes:
FORCE SUPREME Anti-aging Gel 50ml
FORCE SUPREME Anti-aging Cleanser 40ml
FORCE SUPREME Anti-aging Lotion 25ml
FORCE SUPREME Life Essence 30ml


(Worth HK$992)

Discount: 30% off

Worth HK$ 0.00
Special Price HK$ 690.00
HK$0.00
T-Pur 1-2 Purifying Set Set Includes:

T-PUR Purifying Cleanser 125ml
T-PUR Mattifying Moisturizer Gel 50ml
T-PUR Purifying Lotion 25ml x2
T-PUR Mattifying Moisturizer Gel 20ml



(Worth HK$839)

Discount: 26% off

Worth HK$ 0.00
Special Price HK$ 620.00
HK$0.00
FORCE SUPREME YOUTH ARCHITECT Cream Set Set Includes:
FORCE SUPREME Youth ARCHITECT CREAM 50ml
FORCE SUPREME Anti-aging Lotion 25ml
FORCE SUPREME Anti-Aging Gel 5ml

FORCE SUPREME YOUTH ARCHITECT SERUM 5ml


(Worth HK$920)

Discount: 23% off

Worth HK$ 0.00
Special Price HK$ 710.00
HK$0.00
FORCE SUPREME BLACK REGENRATING CARE FORCE SUPREME BLACK REGENRATING CARE 75ml

(Worth HK$630)

Discount: 20% off

Worth HK$ 0.00
Special Price HK$ 504.00
HK$0.00
BLUE THERAPY Serum-in-Oil BLUE THERAPY Serum-in-Oil 50ml

(Worth HK$720)

Discount: 20% off

Worth HK$ 0.00
Special Price HK$ 576.00
HK$0.00
AQUAPOWER FERMENTED CLEAR ESSENCE AQUAPOWER FERMENTED CLEAR ESSENCE 100ml

(Worth HK$350)

Discount: 20% off

Worth HK$ 0.00
Special Price HK$ 280.00
HK$0.00
LIFE PLANKTON™ Sleeping Mask LIFE PLANKTON™ Sleeping Mask 75ml

(Worth HK$380)

Discount: 20% off

Worth HK$ 0.00
Special Price HK$ 304.00
HK$0.00
LAIT CORPOREL Anti-Drying Body Milk LAIT CORPOREL Anti-Drying Body Milk 400ml

(Worth HK$300)

Discount: 20% off

Worth HK$ 0.00
Special Price HK$ 240.00
HK$0.00
Online Exclusive Offer —"Water Lovers" Water Bottle Receive complimentary "Water Lovers" Water Bottle (Worth HK$200) upon online purchase of HK$500
Price HK$ 0.00
HK$0.00
Online Exclusive Offer — ‘Be a Water Lover’ Tote Bag (Worth HK$130) Receive complimentary ‘Be a Water Lover’ Tote Bag (Worth HK$130) upon online purchase of HK$1,000
Price HK$ 0.00
HK$0.00
PROMO code
*Offer only valid for once
Total Amount
HK$0
I have read and agreed to the Terms & Conditions and Privacy Policy of this promotion.

OUR TERMS OF SALE


1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.


1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


1.3 Language. These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions, the English version shall prevail.


2. HOW TO CONTACT US

2.1 How to contact us. You can contact our customer service by email or phone as below:
Telephone: +852 3180 1649
Email: [email protected]
Operating Hours: 1 November – 31 December 2019
Monday to Friday from 9am to 6pm(Exclude Public Holidays)
or messaging us at Biotherm Hong Kong Official Facebook Page.



2.2 How we may contact you. If we have to contact you we will do so by writing to you via SMS at the telephone number or email at the email address you provided to us in your order.


2.3 “Writing” includes emails and SMS. When we use the words “writing” or “written” in these terms, this includes emails and SMS.


3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once payment for the goods is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered Items”. Subject to the circumstances set out in clauses 5.1, 6 and 9 below, all orders once successfully made cannot be cancelled, refunded nor exchanged.


3.2 If we cannot accept your order. If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear in default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price or description of the product or because we are unable to meet a collection time you have specified.


3.3 Your transaction ID. We will assign a transaction ID to your order and tell you what it is when we receive your order request. It will help us if you can tell us your transaction ID whenever you contact us about your order.


3.4 We only sell to Hong Kong SAR. Our Website is solely for the promotion of our products in Hong Kong SAR.


4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.


4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.


5. PROVIDING THE PRODUCTS

5.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.


5.2 When you become responsible for the goods. A product will be your responsibility upon order confirmation.


5.3 When you own goods. You own a product once we have received payment in full.


5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:


(a) deal with technical problems or make minor technical changes; or


(b) update the product to reflect changes in relevant laws and regulatory requirements.


5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available and we will refund any sums you have paid in advance for the product.


6. YOUR RIGHTS TO END THE CONTRACT

6.1 When you can end your contract with us. You may end your whole contract (i.e. the whole, but not part of an order) with us before you received the products in accordance with this clause. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:


(a) If what you have bought is misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see Clause 8; and


(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2.


6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected and you may also be entitled to compensation. The reasons are:


(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;


(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;


(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or


(d) you have a legal right to end the contract because of something we have done wrong.


7. HOW TO END THE CONTRACT WITH US

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email to our customer care team at the number and email address set out in Clause 2.2. Please provide your name, home address, details of your order and your phone number.


7.2 How we will refund you. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment, which is via your credit card.


7.3 When your refund will be made. We will make any refunds due to you within 90 days from your order day.


8. IF THERE IS A PROBLEM WITH THE PRODUCT

8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us using one of the methods set out in clause 2.2.

8.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.


8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you have collected, please contact us in person for arrangement using one of the methods set out in clause 2.2.


9. YOUR RIGHTS TO EXCHANGE/RETURN GOODS AFTER COLLECTION

9.1 When you can exchange or return collected products with us. Once you have received the product(s), our return and exchange policy in force from time to time will apply. In order to exercise your right of return in accordance with the aforesaid policy, you must return all the product(s) in the same order, all gifts received along with the same order and all the membership points earned from the same order.


10. PRICE AND PAYMENT

10.1 Where to find the price for the product. The price of the product will be the price indicated on your order pages when you placed your order. The price is quoted in Hong Kong Dollars (HK$). We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 10.2 for what happens if we discover an error in the price of the product you order.


10.2 What happens if we got the price wrong. It is always possible that, despite our reasonable care, some of the products we sell may be incorrectly priced. Where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you after acceptance of the order to provide you a full refund. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and if you have collected the products, require the return of any goods collected by you in accordance with our return and exchange policy in force from time to time (see clause 9).


10.3 When you must pay and how you must pay. We only accept payment via your credit card including Visa, MasterCard and WeChat Pay. You must pay for the products at the time of placing the order on the Website.


10.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know (see clause 2.2).

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for products not compliant with the Sale of Goods Ordinance (Cap 26).


11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 How we may use your personal information. We will transfer your personal information to Loreal Hong Kong Limited and use your personal information as set out at https://www.loreal.hk/en-hk/privacy-policy.


13. OTHER IMPORTANT TERMS

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.


13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


13.4 Governing Law and Jurisdiction. These terms shall be governed by Hong Kong law and the Hong Kong courts shall have jurisdiction to resolve any dispute between us.


13.5 Entire agreement. These terms together with our current price displayed on the H5 Website, collection details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you.
I understand and agree the Refund Policy.
Subject to the circumstances set out below, all orders once successfully made cannot be cancelled, refunded nor exchanged. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or

(d) you have a legal right to end the contract because of something we have done wrong.

In order to exercise your right of return in accordance with the aforesaid policy, you must return all the product(s) in the same order, all gifts received along with the same order and all the membership points earned from the same order. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment, which is via your credit card. We will make any refunds due to you within 90 days from your order day.

ONLINE PURCHASE TERMS

  1. We only accept payment via your credit card, including Visa, MasterCard, and WeChat Pay. You must be the cardholder of the credit card used for purchase.
  2. All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
  3. We will send an order confirmation email to you in which details of the order will be included. If you did not receive an order confirmation email, please contact our customer service.
  4. If you have any questions, you can contact our customer service by email or phone as below:
    Telephone: +852 3180 1649
    Operating Hours: Monday to Friday from 9am to 6pm(Except Public Holidays)
    or messaging us at Biotherm Hong Kong Official Facebook Page.
  5. If we have to contact you we will do so by writing to you via SMS at the telephone number or email ([email protected]) at the email address you provided to us in your order.
  6. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  7. Every HK$1 spent on any goods purchased under our Website will earn you one (1) Biotherm Hong Kong Loyalty Programme membership point, no matter what your existing membership tier is. Membership points in respect of any order will be credited in your membership account within 30 days after transaction. Any points earned from purchase on the Website will be subject to terms and conditions of the Biotherm Club membership programme (http://www.biotherm.com.hk/tch/crm/default.aspx).
  8. We will only use your personal information as set out in our website at
    http://www.biotherm.com.hk/tch/privacy.aspx.
  9. Biotherm Hong Kong reserves the right to amend the terms and conditions without prior notice.
  10. All matters of dispute are subject to the final decision of Biotherm Hong Kong.

SHIPPING

  1. With the exception of specifically listed promotions on the website, our delivery policy is listed below.
    • Free shipping with every order over HK$400 (after discount).
    • HK$30 delivery fee will be charged for order below HK$400 (after discount).
  2. We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and outlying islands. Macau SAR and mainland China region are not supported at the moment.
  3. Shipment will arrive at the shipping address in 5-7 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive or special weather conditions occasion.
  4. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
  5. We offer SF Standard Delivery Service or SF Store Self-pickup Service.
  6. SF Standard Delivery Service:
    • Orders will be delivered to the address provided by customer when placing their order.
    • P.O Box is not accepted as shipping address.
    • Standard Delivery Service is NOT available in specified destinations, including warehouse, logistics center, airport, container terminals, Hong Kong Convention and Exhibition Center and AsiaWorld-Expo. Delivery service is also NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
    • An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
    • Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
      Mondays to Saturdays 09:00 – 19:00
      Sundays and Public Holidays Closed
    • Outlying Islands Delivery Schedule:
      Cheung Chau Mondays and Thursdays 14:00 - 18:00
      Lamma Island Tuesdays and Fridays 14:00 - 18:00
      Peng Chau Wednesdays and Saturdays 14:00 - 18:00
  7. SF Store Self-pickup Service
    • Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to https://www.sf-express.com/hk/en/other_services/sf_station/sf_station_network/
    • The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
    • SF Express Customer Service Hotline and Office Hours:
      SF Hotline: +852 2730 0273 Mondays to Fridays 08:00 - 20:30
      Saturdays, Sundays and Public Holidays 08:00 - 20:00
 
Enjoy free delivery upon HK$400 purchase. Receive complimentary "Water Lovers" Water Bottle upon purchase of HK$500*
Note: During the transaction, you may receive a payment authorization SMS from your card carrier or bank; this does not mean amount has been charged.
If transaction is successful, you will receive a confirmation email.
 
Please fill in your contact information before payment:
 
First Name:  
 
Last Name:  
 
Mobile:  
 
Email:  
 
Delivery Address:  
 
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