FAQ's – Frequently Asked Questions

1. How long is the electronic voucher(s) valid for?

Voucher(s) is valid for 10 or 12 months from the date of issue. Please check with the related Terms & Conditions for details. Voucher(s) not used within this time will be forfeited with no entitlement to refund or exchange.

2. When will the electronic voucher(s) be received?

Once your order has been processed, a confirmation letter together with electronic voucher(s) would be sent to you. Please ensure you use the correct email address for the recipient and check your spam folder for incoming mail.

3. How do I use the electronic voucher(s)?

Advance reservation is required and voucher number is to be quoted upon reservation. Please present the original voucher upon arrival.

4. How secure are the electronic voucher(s)?

Each voucher has a unique voucher number, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the Hotel when voucher is being redeemed. Once your voucher has been redeemed, the unique code is rendered invalid.

5. Instead of electronic voucher(s), can I buy the printed voucher(s) in the online gift shop?

For any types of printed voucher, please contact MiraSpa at [email protected] or Hotel Restaurants Team at [email protected].

6. Can I request a tailored made voucher?

In case the available voucher(s) does not match your preference, please feel free to contact MiraSpa at [email protected] or Hotel Restaurants Team at [email protected] for any custom made vouchers based on your request.

7. Can I use more than one voucher at a time?

Yes. You can use more than one voucher at a time.

8. Who can I contact if I am having trouble using a voucher(s)?

For enquiries about voucher(s), please contact MiraSpa at [email protected] or Hotel Restaurants Team at [email protected]

9. Can I send a voucher directly to my friends?

You can enter your friend’s email for each of the voucher in your order. The gift voucher would be sent to the respective emails directly.

10. What is the transaction currency when we pay the order with UnionPay card?

When you pay the order using a UnionPay card, the amount in the transactional currency is converted into U.S. Dollar based on the transaction day's exchange rate and deducted from your UnionPay card.

It is your responsibility to ensure you choose a voucher suitable for your intended recipient, and The Mira Hong Kong will not be liable to offer a refund if you purchase a voucher but its restrictions render it unsuitable for the recipient.

Please see our Terms and Conditions for more information.