Mandarin Oriental Hotel Group Privacy Policy


This notice describes the general privacy policy of the Mandarin Oriental Hotel Group*. By visiting www.mandarinoriental.com, you are accepting the practices described in this notice.


1. What Information About You Do We Gather?


Information you give us helps us to provide you with our services, enter into or fulfill a contract with you and/or reply to or take actions in response to your enquiries or requests. To the extent permissible by applicable laws, the types of information we gather are:


2. What About Cookies?


We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. Learn more about these tools and how you can control them here. We also collect information from our mobile apps.


3. Does Mandarin Oriental Share The Information It Receives?


Information you provide to us will be used for such purposes as entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions (including purchase of Mandarin Oriental gift cards), replying to or taking actions in response to your enquiries or requests, and customizing our services to your preferences. To the extent permissible by applicable laws, we also use such information for statistical and analysis purposes, to communicate news and promotions to you relating to Mandarin Oriental Hotel Group-related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws. To the extent permissible by applicable law, we may therefore share information amongst ourselves, with hotels and residences properties managed by us, with third parties that collaborate with us on joint promotions (for example, airline partners, and local restaurants/celebrity chefs) and with third party service providers that assist in managing your data and communicating news and promotions to you (such as our email vendors and customer relationship management consultants; for queries regarding our third party data processors and third party recipients of personal data, please email us at data-protection@mohg.com). In addition, we may share your information with other third parties where it is reasonably necessary or required in order to enter into or fulfill a contract with you and/or to reply to or take actions in response to your enquiries or requests, and as may be required to comply with applicable local laws.


4. Does Mandarin Oriental Transfer Information Overseas?


We may transfer your information outside of the country in which it was collected (including to countries where we have hotels under development or operation) for various reasons, including the purpose of entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions (including purchase of Mandarin Oriental gift cards), replying to or taking actions in response to your enquiries or requests, for processing by us or on behalf of the hotels and residences properties managed by us, for enhancing personalization of services provided to you, for communicating news and promotions to you relating to Mandarin Oriental Hotel Group-related products and services and other products and services we think may be of interest to you, and for statistical and analysis purposes. Such transfer may be to a country which may not provide the same level of privacy protection as that provided by the country in which the information was collected but we will take reasonable steps (including entering into data transfer agreements based on the European Commission model clauses, where required) to ensure that while your data is within our control, we will handle your data using reasonable security and confidentiality procedures to keep your data secure and confidential.


5. How Secure Is Information About Me?


6. What Can I Do If I Have Any Questions Or Concerns Or Want To Access My Personal Data?


Our Data Privacy Officer will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to object to the collection of and/or request access to, correction of and/or deletion of your data at any time by contacting our Data Privacy Officer. Our Data Privacy Officer can be contacted at data-protection@mohg.com.


* "Mandarin Oriental", "Mandarin Oriental Hotel Group", "we", "us" and "ourselves" refers to Mandarin Oriental Hotel Group Limited and its affiliates directly involved in the group’s management and operation of properties around the world, including the local managing entities in the following jurisdictions: in the Czech Republic this is Mandarin Oriental Prague S.R.O.; in France this is MOHG Hotel (Paris) SARL; in Germany this is Mandarin Oriental Munich GmbH; in Italy this is Mandarin Oriental Hotel Management (BVI) Limited; in Spain this is Mandarin Oriental Spain SL; in Morocco this is MO Hotel Management SARL; in Switzerland this is Mandarin Oriental (Switzerland) SA; and in the United Kingdom this is Mandarin Oriental Hyde Park Limited. Mandarin Oriental Hotel Group Limited and the applicable local managing entities as set forth above are “data controllers”.


Mandarin Oriental Hotel Group Limited; 7/F, 281 Gloucester Road, Causeway Bay, Hong Kong.


Last updated: 1 October 2015