Thank you for purchasing at The Ritz-Carlton, Hong Kong, by submitting your personal data, you are authorizing The Ritz-Carlton, Hong Kong as your supplier and FUSION Limited and its affiliates as the payment gateway processors; to use your data for the purpose of processing the payment transaction and, to retain your data for future reference of the transaction and hotel promotional communications.
Terms and Conditions
Orders purchased online are nonrefundable, no exchanges, nor cancellations will be honored for any items sold or ordered online.
Orders purchased online cannot be used to purchase other products online, resell, or use as promotional activities without the consent of The Ritz-Carlton, Hong Kong.
Orders purchased online are processed from Monday to Friday only, if an online order is placed on a weekend or public holiday, it will be processed on the following business day.
Delivery Service is at charge and by request, please allow two working days to process.
Delivery service is only available Monday to Friday only except Public Holidays.
Delivery Service is available for Hong Kong only, including Hong Kong Island, Kowloon and New Territories (except remote areas, and outlying islands).
Delivery service is not available to overseas destinations.
Guest can request the preferred delivery time but it is not guaranteed. We and our logistics partner will make every effort to deliver within the time stated, however, we will not be liable for any loss caused by late delivery.
Guest is responsible to ensure a receiver is at the location to collect delivery. If receiver is absent for the delivery, guest are require to re-schedule the delivery and will be responsible for transportation charge.
Tin Lung Heen mooncake redemption is only available on the selected date 4th to 13th September, 2019 between 12nn to 10 pm at Tin Lung Heen located on 102/F of The Ritz-Carlton, Hong Kong.
E-voucher must be presented upon redemption.
This e-voucher will become invalid upon expiration, unredeemed purchase will be send to local charities after the redemption period.
The Ritz-Carlton, Hong Kong reserves the right of final decisions in case of disputes.